Privacy Policy

Information we may collect

The information collected depends on how you use the website, the services you access and the checks that may be required before or during your account relationship. We may receive information directly from you, automatically from your device, or from service providers that help us operate the website and meet our legal and security responsibilities.

Review contents

Information we may collect How we use information Sharing, security and retention Your privacy choices and data rights

Account and contact details

When you register or use an account, we may handle information such as your name, date of birth, residential details, contact details, username, account preferences and records of communications. We may also keep information about your selections, account activity, responsible gambling settings and requests made through customer support.

Verification and identity information

To verify identity, age, location or eligibility, we may request documents or information that confirm who you are. This can include identity documents, proof of address, information about the source of funds where appropriate, and information needed for security or anti-fraud checks. Documents should be supplied only through the secure methods made available on the website.

Payment and transaction records

We may handle records relating to deposits, withdrawals, bets, gaming activity, account balances, refunds and other transactions. Payment providers may process payment details on our behalf. We may receive transaction information needed to confirm a payment without necessarily storing complete payment card details ourselves.

Technical, device and usage data

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, session information and error records. We may also collect information about how you interact with the website to improve performance, security, navigation and the player experience.

How we use information

Personal information may be used for the following purposes. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are inconsistent with that purpose.

To create, operate and maintain your player account.
To provide gaming, account and customer support services.
To process deposits, withdrawals, refunds and other account transactions.
To verify identity, age, location and account information.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other harmful or unlawful activity.
To protect the website, our systems, players and service providers from security threats.
To meet legal, regulatory, court, law enforcement and responsible gambling obligations that apply to the service.
To respond to questions, complaints, requests and communications from you.
To understand website use, troubleshoot technical problems and improve features, content and performance.
To send service messages, account notices, security alerts and other essential communications.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from different sources where this is reasonably necessary for account administration, verification, fraud prevention, security, support or legal compliance. We do not ask players to provide information that is unrelated to these purposes unless there is a clear reason for doing so.

Marketing communications

Where marketing is sent by email, text message or another channel, you can generally opt out by using the unsubscribe or preference instructions in the communication, by changing available account preferences, or by contacting us. Opting out of marketing will not usually stop essential service, security or transaction messages.

Sharing, security and retention

When information may be shared

Information may be shared with carefully selected service providers that support website hosting, identity and age verification, payment processing, customer support, fraud prevention, security, analytics, communications and technical operations. These providers may access information only as needed to perform services for the website and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected misuse, respond to lawful requests, meet legal obligations, resolve disputes, enforce applicable terms, or protect rights and safety. If information is transferred or accessed outside Australia, appropriate steps may be taken to manage that transfer in accordance with applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Security measures may include access controls, authentication procedures, monitoring, secure transmission and restricted access to sensitive records. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security and business records. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, support login and account functions, measure website performance, improve security and understand how visitors use the website. Some cookies may be provided by service partners supporting analytics, advertising or technical services. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality or prevent some features from working as intended.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing lawful reason to keep it, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@king-maker-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where the request involves account security or sensitive documents.

Access: ask for a copy or explanation of personal information we hold about you, subject to applicable limits.
Correction: tell us which information is incorrect, out of date or incomplete so it can be reviewed and updated where appropriate.
Deletion: ask for information to be deleted where there is no continuing reason or legal requirement for it to be retained.
Withdrawal of marketing consent: ask us to stop using your information for promotional communications. Essential account, security and transaction messages may still be sent.
Privacy concerns: raise a question or concern about how information has been collected, used, stored or shared.

Some requests may be refused, limited or delayed where permitted or required by law, including where records are needed for legal compliance, fraud prevention, security, dispute resolution or the protection of another person’s privacy. If we cannot fulfil a request in full, we will aim to explain the relevant reason.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after a material update.

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